Terms of Service
Last updated: May 4, 2026
1. Acceptance
By creating an account, accessing, or using the TraviaLabs service (the "Service," operated by the entity behind taviralabsai.com, "TraviaLabs," "we," "us," or "our"), you agree to these Terms of Service ("Terms"), our Privacy Policy, and our Acceptable Use Policy (the "AUP"). If you do not agree, do not use the Service. Your continued use of the Service after we post a revised version of any of these documents constitutes acceptance of the revised version.
2. Eligibility and geographic restrictions
You must be at least 18 years old and legally able to enter into a binding contract to use the Service. The Service is currently offered only to persons located in the United States.
You may not access or use the Service if you are: (a) located in, ordinarily resident in, or a national of any country or region subject to US sanctions or embargoes (including Cuba, Iran, North Korea, Syria, the Crimea, Donetsk, and Luhansk regions, and any other territory designated by the US Office of Foreign Assets Control ("OFAC")); or (b) on any US government list of restricted parties (including OFAC's Specially Designated Nationals and Blocked Persons List or the Bureau of Industry and Security's Denied Persons List). You represent that you are not a resident of, or accessing the Service from, any such jurisdiction or list. We may use IP geolocation and other signals to enforce this section.
3. Your account
Authentication is provided by Clerk, a third-party identity service. You are responsible for: (a) maintaining the confidentiality of your credentials, (b) all activity that occurs under your account, and (c) immediately notifying us at support@taviralabsai.com of any unauthorized access.
You represent and warrant that all information you provide to us is accurate, that you have the right to grant the licenses set out in these Terms over any content you upload or submit, and that your use of the Service will comply with these Terms, the AUP, and all applicable laws.
4. The Service
TraviaLabs provides AI-assisted image and video generation, prompt tooling, avatar / character training, and related features. Outputs are produced in part by third-party model providers we route to (including Fal, OpenAI, Higgsfield, and others identified in our Privacy Policy). Outputs are generated probabilistically; we do not guarantee accuracy, originality, non-infringement, suitability, fitness for any particular purpose, or that the same prompt will produce the same Output across requests.
We may add, modify, or discontinue features, models, plans, pricing, or aspects of the Service at any time. Beta or experimental features may be removed or changed without notice and are provided "AS IS".
5. Your content; license to us
"Inputs" means the prompts, reference images, video files, configuration settings, and other content you submit to the Service. "Outputs" means the images, videos, text, and other materials produced by the Service in response to your Inputs. As between you and TraviaLabs, you retain ownership of your Inputs.
You grant TraviaLabs a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, transmit, process, route to third-party model providers, and display Inputs and Outputs solely to: (a) operate, provide, and maintain the Service for you; (b) comply with applicable law and lawful legal process; (c) detect, prevent, and respond to fraud, abuse, security incidents, and violations of these Terms or the AUP; and (d) develop and improve the safety, reliability, and performance of the Service (for example, by analyzing aggregate or de-identified usage patterns). We do not, and do not authorize our model providers to, use your Inputs or Outputs to train their general-purpose models. If a provider's policy changes in a way that affects this commitment, we will update these Terms and notify you.
6. Ownership of Outputs
As between you and TraviaLabs, and to the maximum extent permitted by applicable law, you own the Outputs you generate from your Inputs. You may use Outputs for personal, commercial, and non-commercial purposes, subject to these Terms, the AUP, and applicable law. You are solely responsible for confirming that your use of any Output does not infringe a third party's rights of publicity, copyright, trademark, or other rights.
You acknowledge that: (a) AI-generated content may not be copyrightable in whole or in part in some jurisdictions (including the United States, where the Copyright Office has held that purely machine-generated works are not eligible for copyright protection); (b) other users may submit similar prompts and receive similar or identical Outputs; (c) Outputs may inadvertently resemble existing works; and (d) we make no representation that Outputs are unique, novel, or non-infringing. You assume all risk arising from your use of Outputs.
7. Acceptable use
Your use of the Service is governed by the Acceptable Use Policy, which is incorporated into these Terms by reference. Violations of the AUP may result in immediate suspension or termination of your account, removal of content, forfeiture of any unused credits or subscription balances without refund, and where appropriate, reports to law enforcement or the National Center for Missing & Exploited Children (NCMEC).
8. Subscriptions, credits, and payments
Billing
Paid plans are billed through Stripe. By providing payment information and selecting a plan, you authorize us (and our payment processor on our behalf) to charge your selected payment method (a) the applicable subscription fee on the cadence shown at checkout (typically monthly or quarterly), (b) any applicable sales, use, VAT, GST, or similar taxes, and (c) any one-time fees for credit packs or feature add-ons you elect to purchase. Subscriptions renew automatically until canceled. We may change pricing for new billing periods on at least 30 days' notice.
Credits
Generation costs are denominated in credits. Credit pricing, per-feature credit costs, and any included monthly allowances are shown in-product and may change from time to time. Credits have no cash value and are not refundable, redeemable, or transferable except as expressly stated. Unused credits expire when the billing period in which they were granted ends, when a subscription is canceled or downgraded, or upon account termination, unless we state otherwise in writing.
Free credits and trials
We may provide free credits, trial access, or promotional benefits in our discretion. Free benefits are non-transferable, may be revoked at any time, and may not be combined with other offers. Abuse of free credits (including creation of multiple accounts to accumulate credits) is grounds for termination.
Refunds and cancellation
Subscription fees are non-refundable except where required by applicable law (for example, for residents of jurisdictions with statutory cooling-off periods) or as we elect in our sole discretion. To cancel a renewal, manage your subscription from your dashboard before the renewal date. Cancellation takes effect at the end of the then-current billing period; you retain access through that date.
Failed payments
If a charge fails, we may retry the charge on the same payment method, suspend your access until payment succeeds, or terminate your subscription. You remain liable for amounts owed.
9. Copyright complaints (DMCA)
We respect intellectual property rights and respond to clear notices of alleged copyright infringement that comply with the US Digital Millennium Copyright Act (17 U.S.C. § 512).
Submitting a notice
To submit a notice of claimed copyright infringement, email our designated agent at abuse@taviralabsai.com with a written communication that includes:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed (or a representative list if multiple works);
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity, with information reasonably sufficient to permit us to locate it (such as a URL);
- Your contact information (address, telephone number, email);
- A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
- A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.
Counter-notice
If you believe content of yours was removed or disabled by mistake or misidentification, you may submit a counter-notice to the same email address that includes: your physical or electronic signature; identification of the material removed and its prior location; a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake; your name, address, telephone number, and a statement consenting to the jurisdiction of the federal court for the district in which you reside (or, if outside the US, any judicial district in which we may be found), and to accept service from the person who provided the original notice or their agent.
Repeat infringers
It is our policy to terminate, in appropriate circumstances, the accounts of users who are repeat infringers of copyright.
10. Disclaimers
THE SERVICE, INCLUDING ALL INPUTS, OUTPUTS, MODELS, FEATURES, AND CONTENT, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAVIALABS, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR REPUTATIONAL HARM, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100. THE LIMITATIONS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO PORTIONS OF THIS SECTION MAY NOT APPLY.
12. Indemnification
You will defend, indemnify, and hold harmless TraviaLabs, its affiliates, officers, employees, contractors, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or relating to: (a) your Inputs; (b) your use of any Output; (c) your violation of these Terms or the AUP; (d) your violation of any applicable law or third-party right (including rights of privacy, publicity, copyright, trademark, or trade secret); and (e) your willful misconduct, fraud, or gross negligence.
13. Termination
You may close your account at any time from your dashboard or by emailing support@taviralabsai.com. We may suspend or terminate your access to the Service immediately, without notice and without liability, if we reasonably believe you have violated these Terms or the AUP, are using the Service in a manner that risks harm to others or to the Service, or for any legal, regulatory, or business reason.
Upon termination: your right to access the Service ceases; we may delete your account and content (subject to our retention obligations described in the Privacy Policy); fees already paid are non-refundable except as required by law; and Sections 5, 6, 9–12, 14–18, and 20–23 will survive.
14. Changes to these Terms
We may update these Terms by posting a revised version on the Service and updating the "Last updated" date. Material changes will be communicated via email or in-product notice. Continued use after changes take effect constitutes acceptance. If you do not agree to a change, your sole remedy is to stop using the Service and close your account.
15. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws principles, and the laws of the United States to the extent applicable. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Subject to Section 16, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Delaware, and you and TraviaLabs each consent to the personal jurisdiction of those courts and waive any objection based on inconvenient forum.
16. Informal dispute resolution
Before filing a claim, you agree to first contact us at support@taviralabsai.com and provide a written description of the dispute, the relief sought, and your contact information, and to engage in good-faith negotiations for at least 60 days before initiating formal proceedings.
17. Notices
We may give notices to you by email to the address associated with your account, by in-product message, or by posting on the Service. You may give notices to us by email to support@taviralabsai.com. Legal notices must be in English and identified as such in the subject line.
18. Assignment
You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent, and any attempted assignment in violation of this section is void. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of substantially all assets, or by operation of law. These Terms bind and benefit the parties and their permitted successors and assigns.
19. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or, if not possible, severed, and the remaining provisions will continue in full force and effect.
20. No waiver
Our failure to enforce any provision of these Terms is not a waiver of our right to do so later. A waiver of any breach is not a waiver of any subsequent breach.
21. Force majeure
Neither party will be liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications failures, outages of third-party services, denial-of-service attacks, or cyberattacks.
22. Feedback
If you provide us with suggestions, ideas, comments, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use that feedback without restriction or compensation to you. We may, but are not obligated to, implement any feedback.
23. Export controls
The Service and any technology made available through it may be subject to US export-control laws. You will not export, re-export, or transfer the Service or any related technology, directly or indirectly, in violation of any applicable laws.
24. Entire agreement; no third-party beneficiaries
These Terms, together with the Privacy Policy and the AUP, constitute the entire agreement between you and TraviaLabs concerning the Service and supersede all prior or contemporaneous agreements and understandings on that subject. There are no third-party beneficiaries to these Terms.
25. Contact
Support and account questions: support@taviralabsai.com
Privacy requests: privacy@taviralabsai.com
Abuse reports and DMCA notices: abuse@taviralabsai.com